This page explains how this website uses any information you give to us, and the ways in which we protect your privacy. If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.
What information do we collect?
We collect three kinds of information from visitors to this site: feedback (when you contact us), Make an Appointment (when you make a booking with us for a face to face nextstep appointment), registration data (when you register for nextstep online) and site usage information (from cookies and log files).
1: Make an Appointment
We only collect information when you complete when you complete the online booking form, or register for the nextstep virtual centre. This includes personal details such as your name and address so that we can respond to you, and statistical information such as age and ethnicity.
If you contact us asking for information, we may need to contact other agencies to find that information. We do not pass on any of your personal information when dealing with your enquiry. Once we have replied to you, we keep a record of your messages for six months for reference and audit purposes, after which it is deleted.
2: Feedback
If you send an email using our feedback form, we do not pass on any of your personal information. Once we have replied to you, we keep a record of your messages for six months for reference and audit purposes, after which it is deleted.
3: Registration Data
If you register for nextstep online, we will ask for several pieces of information that are used to keep you in contact with your virtual nextstep centre. None of the information you provide will be used by ourselves, or any third party unless you ask us to, an example of this would be if you make an appointment to see an advisor.
4: Site usage information
a) Cookies
Cookies are small files that are created when you visit most websites. These files are stored in the cookie directory of your computer. The cookies do not contain any personal information about you, and they cannot be used to identify an individual user. You can set your browser not to accept cookies if you prefer.
b) Log files
Log files allow us to record visitors' use of the site. We analyse log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.
Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties
Children and privacy
Our website does not target and is not intended to attract children under the age of 13. Nextstep Greater Manchester does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.
Access to your information and contacting us
If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by writing to the following address:
nextstep
Manchester Solutions
nextstep
Lee House
90 Great Bridgewater Street
Manchester
M1 5JW